Privacy Policy
This policy explains the main categories of information MetrixIQ may process when you visit the website or use the platform.
Last updated: 28 September 2026
Information we process
Depending on how you use MetrixIQ, information may include account details, workspace membership, operational files you upload, driver and site performance data, product usage events and technical information needed to operate and secure the service.
Why we process information
- To provide, maintain and secure the MetrixIQ service.
- To authenticate users and apply workspace, role and site permissions.
- To process operational reports and generate the views or analysis requested by users.
- To diagnose product issues, prevent misuse and improve reliability.
- To respond to account, product or support enquiries.
Workspace and uploaded data
Customers are responsible for ensuring they have an appropriate basis for uploading operational or personnel-related data to MetrixIQ. Workspace data is used to provide the product functionality requested by authorised users and is not intended to be published on the public website.
Service providers and retention
MetrixIQ may rely on infrastructure, authentication, payment or other technical service providers to operate the platform. Information is retained for as long as reasonably necessary to provide the service, meet security and operational requirements, or satisfy applicable legal obligations.
Analytics cookies
Optional Google Analytics cookies are not loaded until you choose to accept analytics. If analytics is enabled for the website, your preference is stored in a first-party consent cookie so MetrixIQ can remember whether analytics was accepted or rejected.
You can change that choice later using the Cookie settings control in the public website footer. Rejecting analytics does not prevent access to the public website or authenticated MetrixIQ workspace.
Your choices
You can use the contact page for privacy-related questions or account requests. Some information may need to be retained where required for security, fraud prevention, contractual records or legal obligations.